I have been working in the BPO industry for almost 3 years, most recently with a healthcare insurance account. In that role, I handled both inbound and outbound calls, assisted members and providers, sent emails, and checked member eligibility, benefits, and claims. This experience helped me develop strong communication skills, attention to detail, and the ability to handle sensitive information responsibly.
In addition, I have over 8 months of experience as a virtual assistant. I manage client support by responding to customers on behalf of my client, handling inbox management, and performing data entry tasks. I am also familiar with using WhatsApp for communication and Asana for task and workflow management. I am knowledgeable about HIPAA compliance and understand the importance of maintaining confidentiality at all times.
I am reliable, organized, and comfortable working in a fast paced environment. I take my work seriously and always aim to provide quality support to both clients and tea-----------mbers.
