Passionate professional with over 7 years of experience in customer service, operations, and risk intelligence, skilled in assessing and analyzing potential risks, monitoring diverse information sources, and delivering timely alerts and detailed reports. Previous roles have strengthened expertise in customer service, people management, and issue resolution, with a strong commitment to collaboration, clear communication, and actionable insights. Dedicated to leveraging a service‑first mindset to support organizational goals and protect client interests, I also bring specialized experience in supporting Amazon FBA sellers by sourcing profitable deals, analyzing KEEPA graphs, and identifying replenishable items with strong ROI and BSR ratings. Knowledgeable in multiple sourcing methods such as Manual, Reverse, Storefront, and AMZ‑to‑AMZ deals, I can help boost business growth by providing high‑value leads tailored to client criteria. With extensive customer service background, including inbound and outbound support, I am adept at handling inquiries, resolving complaints, and managing accounts through digital tools. Experienced in team leadership and trained to work under pressure, I am reliable, trustworthy, and flexible in different work environments, ensuring empathy, rapport, and results within deadlines.
In addition, I am experienced in creating engaging short‑form videos using AI tools for TikTok Shop and fashion content, skilled in CapCut, TikTok editing, Gemini, and Google Flow. My workflow involves developing ideas with Gemini, generating video/photo transitions with Google Flow, and refining outputs in CapCut/TikTok for pacing, captions, and hooks. As an active TikTok affiliate with a strong interest in fashion trends, storytelling, and authentic UGC‑style content, I am sociable, creative, and detail‑oriented, with proven ability to produce realistic, engaging AI videos that resonate with audiences.
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