With nearly three years of experience in Revenue Cycle Management (RCM) at one of the largest RCM companies in the United States, combined with a strong background in telecommunications and healthcare services, I bring a unique blend of technical expertise, customer service excellence, and operational leadership.
In my most recent role, I specialized in front-end RCM operations, including preregistration, authorization creation, authorization chase, and insurance verification. I consistently ensured accurate patient data collection, secured payer authorizations, and verified coverage to reduce claim denials and accelerate reimbursements. My work directly contributed to improved patient satisfaction and stronger financial outcomes for providers.
Prior to my RCM experience, I served as an Account Specialist for two of the largest telecommunications service providers in the U.S., where I managed diverse lines of business across billing, sales, technical support, and financial services. I consistently exceeded sales quotas, achieved departmental targets, and trained and supervised teams to ensure readiness for production-level responsibilities.
Additionally, I have worked in the healthcare sector as a Member Services Representative, assisting seniors, individuals with disabilities, and those covered by Medicare and Medicaid. I supported members with benefit inquiries, appointment scheduling, transportation coordination, prescription pickups, and billing alignment. This role strengthened my ability to deliver compassionate, accurate support to vulnerable populations.
Across all of these experiences, I have demonstrated adaptability, resilience under pressure, and a commitment to excellence. I am confident in my ability not only to fulfill the requirements of this role but also to provide support that goes above and beyond expectations.
