Hi! I’m Bernadette, a detail-oriented and resourceful Email Campaign Specialist and Virtual Assistant with nearly 2 years of experience, a background in Marketing Management, and over 10 years of experience in Customer Service. I help businesses create, manage, and quality-check email campaigns while providing reliable administrative and digital marketing support.
As an Email Campaign Specialist, I have experience with email campaign management, email copywriting and editing, proofreading, quality checking, audience segmentation, scheduling, campaign testing, and performance monitoring. I pay close attention to grammar, spelling, formatting, links, consistency, and overall presentation to ensure every email is accurate, professional, and ready for deployment.
With over a decade of Customer Service experience, I have developed strong communication, problem-solving, active listening, and customer relationship skills. I understand the importance of communicating professionally, responding promptly, following instructions, and maintaining a positive customer experience.
Alongside email marketing and customer service, I provide virtual assistance, administrative support, content creation, and digital marketing services. I am comfortable managing multiple tasks, organizing information, meeting deadlines, and working independently in a remote environment.
My freelance experience has allowed me to develop a versatile skill set in graphic design, social media management, project coordination, online research, data entry, CRM support, and document preparation.
My goal is to become a reliable extension of your team by handling tasks accurately and efficiently, maintaining high-quality work, and helping your business stay organized, productive, and connected with its customers.
Services I Offer:<8efe80624d780eba0c6493ec45140364>;Email Marketing & Campaign Support
- Email campaign creation and management
- Email copywriting, editing, and proofreading
- Grammar, spelling, and quality checking
- Email formatting and content review
- Audience segmentation and list management
- Campaign scheduling
- Email newsletters and promotional campaigns
- A/B testing support
- Campaign performance monitoring and reporting
- Email automation and workflow support
- Link and content verification before deployment
- Final quality assurance before sending
Administrative & Virtual Assistant Support
- Email management and organization
- Calendar and schedule management
- Data entry and data management
- Online research and reporting
- Document preparation
- Spreadsheet and database management
- CRM management and updates
- Appointment setting and reminders
- File and information organization
- Task and deadline tracking
- General administrative support
Customer Service
- Email and chat support
- Responding to customer inquiries
- Handling customer concerns and complaints
- Order tracking and follow-ups
- Returns and refund assistance
- Providing product and service information
- Creating and maintaining FAQs and support documentation
- Maintaining professional and customer-focused communication
Content & Creative Support
- Canva graphic design
- Social media content creation
- Social media scheduling and management
- Blog post writing and editing
- Copywriting for emails, newsletters, websites, and ads
- Basic video editing and animation
- Social media engagement and community support
Digital Marketing
- Email marketing campaigns
- Social media management and strategy
- Basic SEO for websites and blog content
- Competitor research and market analysis
- Paid social media advertising support
- Google Analytics tracking and reporting
- Content and campaign performance monitoring
Project & Workflow Support
- Task and workflow management
- Asana, Trello, and ----------- support
- Coordinating tasks and deadlines
- Monitoring project milestones
- Tracking deliverables and follow-ups
- Organizing project information
- Supporting teams with day-to-day workflow coordination
Tools & Platforms
- Mailchimp and other email marketing platforms
- Microsoft Word, Excel, and PowerPoint
- Google Docs, Sheets, and Drive
- Canva
- Asana, Trello, and -----------
- CRM and customer management platforms
- Zoom, Skype, and Google Meet
- Social media management platforms
I’m committed to continuous learning and improving my skills so I can provide better, more efficient, and high-quality support to every client I work with.
If you’re looking for an Email Campaign Specialist or versatile Virtual Assistant who is detail-oriented, organized, reliable, and committed to quality, I’d be happy to discuss how I can support your business.
Let’s work together to achieve your business goals!
Verified
