I manage end-to-end service operations and distributed teams — making sure workflows run, SLAs are met, clients are served, and nothing falls through the cracks.
With nearly a decade as a Service Line Manager at a medical equipment distributor, I built and scaled a service department that exceeded annual revenue targets for five straight years. My work spans SOP development, CRM administration (Tarkie), biomedical engineer team leadership, vendor coordination, and compliance monitoring — across the full service lifecycle from job order to resolution.
I'm transitioning to full-time remote operations, bringing the same rigor I applied in high-accountability, regulated environments to remote-first businesses. I work well without hand-holding, communicate proactively, and treat client operations as my own.
Services I Offer
Service coordination & dispatch
Scheduling, job order management, field team coordination, and SLA tracking across multiple accounts.
Operations process design
SOP writing, workflow documentation, process audits, and cross-team standard-setting for scalable operations.
Team & vendor management
Supervising technical teams, managing third-party vendors, and coordinating deliverables across stakeholders.
CRM administration
CRM data management, reporting setup, and system hygiene — experienced with field-service CRM platforms.
KPI monitoring & reporting
Building dashboards, tracking operational KPIs, preparing management reports, and flagging performance gaps early.
Administrative operations support
Documentation, correspondence management, scheduling, and back-office coordination for executive and ops teams.
TOOLS & SKILLS:
Microsoft Office Suite | Tarkie CRM | SOP Development | SLA Management | Vendor Relations | Field Team Leadership | Job Order Systems| Process Documentation |KPI Reporting |Google Workspace |Remote-first ops |Night shift (US/AU)
