Managed employee onboarding and offboarding, including workstation setup, user account provisioning, and access management through Okta.
Administered identity and access management (IAM) by creating, modifying, and removing user permissions in Okta.
Maintained accurate IT asset inventory by tracking hardware check-in/check-out using Snipe-IT.
Deployed, updated, and managed applications on macOS devices using Jamf Pro, enforcing security configurations and blocking unauthorized Chrome extensions.
Automated application installation and restricted access to non-approved websites on Windows devices using JumpCloud and Nano Hostfile.
Integrated SaaS and internal applications with Okta Single Sign-On (SSO) to improve security and user experience.
Delivered end-user technical support via phone, email, and in-person, resolving hardware, software, and access issues.
Created, logged, and updated support tickets, documenting troubleshooting steps, actions taken, and resolutions.
Developed and maintained SVB automation files/scripts for Windows application deployments to increase efficiency and consistency.
Administered Google Workspace, including user account creation, license assignment/reactivation, and organizational unit (OU) management.
Managed Google Groups, configuring access, permissions, and communication settings for teams and departments.
Configured email routing and policies, ensuring proper mail flow, security, and compliance.
Performed Drive and data management, including file ownership transfers, shared drive administration, and data organization.
Technical Skills:
Operating Systems: macOS, Windows
Device Management: Jamf Pro, JumpCloud
Identity & Access Management: Okta (IAM, SSO)
IT Asset Management: Snipe-IT
Support Tools: Help Desk / Ticketing Systems
Automation: Windows deployment scripts
Google Workspace Administration (Users, Groups, OUs, Licensing, Email Routing, Drive Management)
