Detail-oriented Virtual Assistant with a strong background in customer service, miles and points brokerage, administrative support, and freight operations. Highly skilled in managing client communications, booking and redeeming airline miles, handling freight documentation, coordinating shipments, and providing reliable administrative support. Known for accuracy, confidentiality, and efficiency, with a proven ability to support fast-paced businesses while maintaining excellent customer satisfaction.
PROFESSIONAL SKILLS
- Customer Service
- Administrative Support
- Email Management
- Data Entry
- Account Verification
- Order Processing
- File Organization
- Shipment tracking and monitoring
- Quoting and Vetting
INDUSTRY EXPERTISE
- Health Care/Insurance
- Flight and Hotel Bookings
- Car Rentals
- Airline Miles and Points
- Logistics
SOFTWARE EXPERTISE
- Email platforms (Gmail/Outlook)
- TMS/logistics platform
- Microsoft Office/Google Workspace
- Zoom/Slack/WhatsApp
- Intermedia Unite
- Subuno/Spokeo
- AI Tools: ChatGPT
- Canva
