I'm a fast learner, a natural problem-solver, and someone who genuinely enjoys helping businesses grow. Over the years, I have held various roles such as customer service representative, sales agent (both phone and face-to-face), administrative assistant, marketing coordinator, lead generator, and most notably, customer operations team manager.
My career spans across multiple industries, including BPO, telco, and SaaS. I've worked in customer service, QA, deployment & scheduling, email and social media marketing, and data analytics. I've trained teams, built processes from scratch, created SOPs and training manuals, and managed end-to-end operations. This trait is especially true in startup environments, where I frequently handled tasks independently.
What sets me apart? I lead with initiative, communicate clearly, and stay flexible. Whether it's improving a system, supporting a team, or jumping into a new challenge, I give it my full attention and effort.
Let's collaborate and make wonderful things happen!
