I am a reliable and detail-oriented Customer Support Specialist with experience handling ticket-based support using tools like Gorgias and Shopify. I have worked with e-commerce brands, assisting customers with order inquiries, shipping concerns, refunds, exchanges, and product questions while maintaining a high level of accuracy and professionalism.
I am comfortable managing multiple tickets, prioritizing tasks based on urgency, and ensuring all required details are completed before closing tickets. I focus on providing clear, empathetic, and solution-oriented responses to create a positive customer experience.
I am also a fast learner who can easily adapt to new tools, systems, and workflows. I work well independently, take ownership of my tasks, and always aim to improve processes when I notice recurring issues.
I’m looking for a long-term opportunity where I can contribute to a team, support customers effectively, and continue growing in the e-commerce and customer support space.
