About Me
Virtual Assistant since 2015 and in the Customer Service Industry since 2008, I am confident in my ability to make meaningful contributions to the success of your business. I am a highly motivated freelancer passionate about delivering exceptional customer service.
As a self-starter, I thrive on autonomy and take pride in working independently. My dedication and work ethic ensure I approach each task enthusiastically and diligently. I am eager to establish a long-term partnership with you and your team, becoming a driving force behind your growth and success.
My decade of experience has honed my ability to understand and exceed customer expectations, ensuring customer satisfaction. Additionally, since 2020, I have successfully led a small but highly efficient team, further showcasing my leadership and organizational skills.
Core Skills
<8efe80624d780eba0c6493ec45140364>Email and Chat Support
10 years of Customer Service experience
Proficient in Shopify (manual order fulfillment, product listing)
Posting Content via Buffer and Facebook Business Manager
Experienced with Google Docs, Google Spreadsheets, Word, and Excel
Tools & Platforms I Use
Shopify
ZenDesk
Helpscout<8efe80624d780eba0c6493ec45140364>Facebook Chat
Slack
Trello
MS Excel / MS Word
Gorgias
Google Spreadsheets
Asana
Gmail
What I Handle
Product Information
Updating Customer Information
Returns, Refunds, and Exchanges
Tracking Issues
Social Media Moderation<8efe80624d780eba0c6493ec45140364>Facebook Page Administration and Moderation
Order Fulfillment using Dropified / Oberlo
Shopify Product Listing
Amazon Product Listing
PayPal Dispute Resolution<8efe80624d780eba0c6493ec45140364>Facebook Ads and Business Manager
Why Choose Me?
I bring a wealth of experience, having spent more than 10 years mastering customer service. My expertise is complemented by a deep understanding of the tools and technologies necessary for success in this field. By staying up-to-date with industry trends, I ensure that both I and my team deliver high-quality results promptly and efficiently.
If you’re seeking someone reliable, motivated, and eager to contribute to your business’s growth, I’d love to work with you. Let’s achieve success together!
Verified
