Operations and customer support professional with nearly 5 years serving clients in the U.S., Australia, and the Philippines. I resolved 40+ priority tickets daily at Ibex Global, managed shipment escalations with dispatch and field stations, and flagged urgent cases before delays happened. I also built and led remote teams from the ground up, scaling one operation from 1 to 7 members through recruiting, SOPs, payroll, and reporting. I onboarded 15–30 new agents weekly with full documentation compliance. HubSpot Inbound Certified. Calm under pressure, fast to respond, and strong at turning messy processes into clear systems.
Verified
