Sr. Account Manager
Awesome CX by Transcom - Davao City
November 2020 to March 2026
In my previous role as the brand's Sr. Account Manager, I specialized in Brand Partner Relations, where I managed diverse client accounts and fostered enduring relationships with key stakeholders to drive mutual growth. I oversaw daily operations to ensure maximum process efficiency and acted as a primary liaison between departments to streamline internal communications. My responsibilities included the rigorous monitoring of project timelines and budgets, consistently ensuring that all deliverables met strict deadlines and adhered to financial guidelines.
To enhance the brand's market presence, I developed and implemented strategic initiatives that significantly boosted customer satisfaction and employee engagement. I was also responsible for analyzing complex performance metrics and synthesizing this data into actionable reports for senior management. Dedicated to team growth, I supervised and mentored team leaders and members, providing the professional development guidance necessary for their success. Throughout my tenure, I remained focused on continuous improvement, identifying and executing operational efficiencies that optimized overall organizational performance.
Operations Supervisor & Product Specific Trainer
TELEPERFORMANCE GLOBAL SERVICES PHILIPPINES INC - Davao City
October 2017 to October 2020
I oversaw daily operations with a focus on maximizing efficiency and productivity while managing a high-performing team. I served as a hands-on leader, monitoring complex workflows to resolve bottlenecks and ensuring that all company policies, safety regulations, and quality standards were strictly followed. By collaborating across departments, I successfully streamlined internal processes and utilized performance data to identify and implement key operational improvements. I also took the lead in preparing detailed performance reports for management and gathering direct feedback from the team to foster better working conditions.
A significant portion of my experience involved comprehensive staff development, where I assessed training needs and designed customized programs to accommodate diverse learning styles. I developed all training documentation, facilitated hands-on learning sessions, and provided ongoing resources to ensure the team stayed current on evolving product trends and features. Beyond internal training, I acted as a bridge to the product development teams by relaying critical customer feedback to influence future enhancements. I consistently evaluated the effectiveness of these programs, ensuring that professional development initiatives translated directly into measurable organizational success.
