IT Support Analyst with enterprise-level experience at HCL Tech delivering high-volume technical support while maintaining 95% SLA compliance and 98% user satisfaction.
Experienced in incident management, ServiceNow ITSM, Azure Active Directory, Microsoft 365, Windows troubleshooting, and VDI monitoring.
Strong background in resolving 45–50 daily tickets across hardware, software, network, and access-related issues. ITIL 4 and CompTIA A+ certified with a passion for continuous improvement and IT operations excellence.
Currently seeking opportunities in IT Support, Service Desk, or IT Analyst roles where I can contribute to system reliability, operational efficiency, and user satisfaction.
Verified
