Customer Service Representative – Medical Account
• Inbound and outbound call handling
• Case management and issue resolution
• Insurance authorizations and pre-authorizations
• Benefits and coverage explanation (copays, eligibility, procedures)
• Assisting members and healthcare providers with next steps
Data Analyst
• Dashboard monitoring and maintenance
• Case tracking and data validation
• Reporting insights and workflow support
• Database management and cleanup
• Tracking and analyzing lead performance
• Coordinating follow-ups across teams
Tools & Platforms
• Microsoft Word, Google Sheets
• Citrix, Genesys
• ClickUp, Trello
• Salesforce
• Microsoft Teams, Outlook
• Soft Phone, Avaya X
