Senior IT Technical Specialist
Largest BPO Company in the Philippines
Years of Experience: 8 years
Experienced and dependable Senior IT Technical Specialist with 8 years of hands-on expertise in supporting and maintaining IT infrastructure in a fast-paced BPO environment. Proven ability to troubleshoot complex hardware and software issues, manage network and server connectivity, and provide support for both on-site and remote operations.
Key Responsibilities:
Diagnose and resolve end-user hardware and software problems across desktops, laptops, and peripherals.
Manage and troubleshoot network and server connectivity issues to ensure minimal downtime.
Provide technical support during system deployments, upgrades, and maintenance.
Monitor and maintain IT systems, ensuring optimal performance and security compliance.
Supervise and mentor interns and junior technical staff, ensuring knowledge transfer and team development.
Collaborate with various departments to support IT-related needs and maintain service level agreements (SLAs).
Document technical processes and i----------- reports for future reference and audit compliance.
Core Competencies:
Hardware & Software Troubleshooting
Network & Server Management
Technical Support & Helpdesk Operations
Team Leadership & Training
IT Asset Management
Documentation & Reporting
