I am a hospitality and operations professional with 6+ years of experience supporting revenue, guest experience, and administrative operations for an international airport hotel under Plaza Premium Group.
I specialize in remote support for guest communication, OTA and reservation management, reporting, service recovery, and cross-team coordination. I’ve worked directly with regional managers and directors, providing real-time insights, reports, and operational support while ensuring a high standard of guest satisfaction.
My background spans front-line guest service, commercial and revenue support, HR documentation, and administrative coordination, allowing me to work independently, prioritize tasks effectively, and handle sensitive guest or client concerns with empathy and professionalism.
I am comfortable working remotely, managing inboxes, OTA extranets, reports, and client communications across time zones. I take pride in being detail-oriented, reliable, and proactive — not just completing tasks, but anticipating issues before they escalate.
I am currently seeking remote, long-term client partnerships where I can support hospitality, travel, or service-based businesses with operations, guest communication, and administrative excellence.
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