Hi, I’m ----------- ----------- -----------, but you can call me -----------. I’m a dedicated, proactive professional with strong experience in customer support and admin assistance. I started as a Customer Support Representative, handling billing-related concerns, responding to client inquiries, and ensuring customers received clear and timely assistance.
Later on, I worked directly as an assistant to the owner, where I managed the customer support portal, tracked incoming tickets, organized client concerns, and made sure everything was responded to on time. I ensured that the portal was always updated, issues were escalated properly, and nothing slipped through the cracks.
I also used tools like HubSpot CRM to maintain client records and follow-ups, and Slack for real-time coordination with the team. I'm confident using digital tools, and I always find ways to work smarter and more efficiently.
What sets me apart is my attention to detail and strong sense of ownership. I don’t just wait for instructions, I take initiative, solve problems early, and make sure both the team and our clients are supported every step of the way. I believe I’d be a strong fit for a Support Admin role because I bring a strong work ethic, a customer-first mindset, and the ability to keep things organized and moving.
Key Skills:
- Utility Billing Specialist
- Has completed a course of Lead Generation
- Data Entry Specialist
- Phone Support
- Chat Support
- Admin Assistant
- Knowledge of Google Spreadsheets, Excel, and MS Word
- Knowledge of Google Workspace, Calendar, Gmail
- Email Handling
- Knowledge of HubSpot Smart CRM
- Knowledge of Slack App
- Knowledge of the Aircall Phone App
- Knowledge of the Stripe Payment Platform
- Knowledge of Lyft and Uber Dispatch App
- Knowledge of BuzzStream: All-in-One Digital PR & Link Building Solution
- Basic knowledge of Shopify
- Basic knowledge of FB Ads
- Basic knowledge of SMM
- Knowledge of Shuttle, Hotel, and Parking bookings
- Basic knowledge of Amazon
