Virtual Assistant | Client Service Associate | Operations & Project Support

Experienced and highly organized Client Service Associate & Virtual Assistant with over 5 years of experience specializing in administrative operations, client relations, and project coordination. Recognized for maintaining exceptional data accuracy and managing up to 20+ active weekly projects under tight deadlines.

A proactive problem-solver and expert communicator with a C2 (Advanced) English level. Adept at creating standard operating procedures (SOPs), handling high-priority email correspondence, and streamlining administrative workflows using automation.

Key Technical & Software Skills:
• Project & Task Management: ClickUp, Notion, Salesforce CRM, MS Office, Google Workspace
• Automation & AI: Zapier, Google Forms, Microsoft Forms, ChatGPT, Sonix, Phrase
• Client Support: Professional email management, customer de-escalation, documentation, SOP development
• E-Commerce: Shopify backend navigation & product management

Core Competencies:
• Project Coordination & Track Tracking
• High-Volume Data Entry & Quality Assurance
• Client Relationship Management (CRM)
• Team Collaboration & Administrative Operations

I am looking for a stable, long-term opportunity where I can leverage my organizational skills and tech stack to help your business run smoothly and efficiently.