Hello! You can call me Rhiella.
I am a Business Support Professional with over 8 years of experience in customer service, administrative support, retail operations, documentation, and e-commerce. Throughout my career, I have developed strong skills in customer communication, process management, record keeping, and operational support while maintaining accuracy, professionalism, and attention to detail.
Most recently, I worked as a Senior Client Support Representative, providing phone, email, and live chat support for customers. My responsibilities included order management, shipment tracking, returns, refunds, payment verification, account updates, documentation, and resolving customer concerns using Shopify, Gorgias, eDesk, ShipBob, Slack, Google Workspace, and Microsoft Office.
Prior to my remote experience, I held Store Supervisor positions where I managed daily operations, prepared sales and operational reports, monitored inventory, tracked store expenses, verified documentation, reconciled records, coordinated with suppliers, supervised tea-----------mbers, and ensured compliance with company procedures. These roles strengthened my organizational, analytical, and leadership skills.
To expand my professional expertise, I recently completed TESDA Online Program training in bookkeeping, covering:
Introduction to Bookkeeping
Journalizing Transactions
Posting Transactions
Preparing Trial Balance
Preparing Financial Reports
Reviewing Internal Control Systems
I am actively seeking opportunities in Customer Support, Administrative Support, Executive Assistance, Data Entry, E-commerce Operations, and Entry-Level Bookkeeping, where I can apply my experience while continuing to grow professionally.
I am known for being dependable, organized, detail-oriented, and committed to delivering accurate work, following SOPs, and supporting business operations with integrity and professionalism.
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