I’m an experienced Chargeback Specialist and Customer Support Professional with over 12 years in the BPO and financial services industry, currently working at JPMorgan Chase Philippines. I’ve spent the past 5 years managing chargebacks and disputes, handling high-volume cases involving top-tier clients such as Amazon, PayPal, Apple, and Meta.
Prior to this, I worked for 4 years in customer support for retail banking and credit card services at JPMorgan Chase, and 3 years as a technical and customer support representative for Comcast/Xfinity via Concentrix.If you’re looking for someone detail-oriented, reliable, and experienced in high-stakes dispute resolution, I’d be glad to help support your team and protect your business revenue.
