I am a professional and personable Virtual Assistant, Account Manager. With over 7 years of experience in the BPO industry and 3+ years of remote work, I have supported business owners across the US, Canada, Australia and the UK, delivering reliable administrative, sales, appointment setter and client management support that drives results.
Throughout my career, I have handled a wide range of responsibilities across B2B and B2C sales, business development, customer service, technical support, billing, appointment setting, scheduling and administrative assistance. I am experienced in managing inbound and outbound calls, email, and chat, and I have successfully transitioned into remote roles as a Virtual Assistant and Executive Assistant, where I supported business owners by managing calendars, CRM systems, workflows, and daily operations.
At ITM Trading, I worked as an Administrative Assistant managing Calendly scheduling, handling hot leads, web leads, and liquidation inquiries, and maintaining organized CRM records. I am also an Appointment Setter, working closely with sales consultants to qualify prospects and book high-quality appointments that directly supported revenue growth. I also served as a Business Development Manager at Calysto, where I focused on lead generation, client outreach, and pipeline development.
Additionally, as an Account Manager for the Association of Association Executives (AAE), I built strong relationships with association leaders and executives, coordinated participation for major events such as the Associations UK Congress 2025, and supported sponsorship and membership growth initiatives. In my role as Second-in-Command and Account Manager at Loojob BPO, I partnered closely with the CEO to oversee client relations, performance management, and daily operations, contributing to improved efficiency and client satisfaction.
I bring hands-on experience in sales closing, cold calling, appointment setting, and real estate support, and I am highly proficient in Shopify, Salesforce, HubSpot, Zoho, GoHighLevel, Ready Membership CRM, Calendly, ShipDay, and EMR. These tools allow me to efficiently manage client data, automate workflows, track performance, handle e-commerce operations, and maintain accurate scheduling and membership records.
I am proactive, results-driven, and capable of delivering high-quality work with minimal supervision. My strengths include clear communication, adaptability, strong organization, and attention to detail, and I take pride in helping business owners save time, increase productivity, and focus on strategic priorities.
I would welcome the opportunity to bring this same dedication and impact to your business. I am open to both short-term and long-term engagements and offer flexible working hours to meet your needs.
Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your team.
