Elevate Your Network with a Seasoned Tier 3 Network Administrator - 6 Years of BPO Excellence!
• Highly skilled Tier 3 Network Administrator with extensive troubleshooting experience, ensuring network stability and resolving complex issues promptly. • Proficient in maintaining and optimizing network devices, including Routers, Servers, Firewalls, Switches, and WAPs from top brands:
- Nomadix
- Mikrotik
- WatchGuard
- Aruba/HP
- Ubiquiti
- Cisco
- Cisco Meraki
- Ruckus
• Excellent communication and interpersonal skills, enabling effective technical information delivery to both technical and non-technical stakeholders.
• Exceptional problem-solving abilities and quick adaptability to new situations and technologies, enhancing operational efficiency.
• Customer service-oriented with a track record of scheduling appointments and ensuring customer satisfaction in installation, service/repair, and upgrades.
• Open to learning new things by utilizing available online resources to resolve issues.
WORK EXPERIENCE:
Tier 1 Technical Support at Safety NetAccess | June 2017 - June 2018
• Ensured customer satisfaction by efficiently resolving Wi-Fi network connectivity issues and providing clear instructions for independent troubleshooting.
• Demonstrated strong troubleshooting skills, swiftly diagnosing and resolving basic device-related problems, improving the user experience.
Tier 2 Technical Support at Safety NetAccess | July 2018 - April 2020
• Expertly handled escalated tickets, promptly addressing network equipment issues to minimize downtime and ensure smooth operations.
• Remotely troubleshooted and resolved network equipment problems, showcasing technical expertise and maintaining optimal performance.
Tier 3 Network Administrator, NOC Team at Safety NetAccess | May 2020 - February 2023
• Installed and configured network infrastructure, adhering to industry best practices for optimal functionality.
• Diagnosed and resolved complex network issues, minimizing downtime and supporting uninterrupted operations.
• Assisted in disaster recovery and data backup operations, ensuring data integrity and business continuity.
• Maintained comprehensive documentation, including network diagrams and configurations, facilitating efficient troubleshooting and future network expansion.
CERTIFICATIONS:
• MikroTik Certified Network Associate (MTCNA)
• MikroTik Certified Routing Engineer (MTCRE)
• MikroTik Certified Traffic Control Engineer (MTCTCE)
• Cisco Meraki Platform Fundamentals Training
If you're looking for a highly skilled and adaptable Tier 3 Network Administrator with expertise in top networking equipment brands, strong problem-solving abilities, and a commitment to excellent customer service, I am the ideal candidate. With a passion for maintaining network stability and optimizing performance, I am excited to contribute my skills and dedication to your organization's success. Contact me today to discuss how I can add value to your team!
