A passionate individual with a diverse background in Customer Support Agent, Social Media Management, Multimedia Editing, and Event coordination, possessing proficiency and knowledge in various industry standard tools. I am eager and open to leverage my existing competencies to excel in other roles which encompass my skills.
• As a Support Agent in Shopify, I respond timely to customers emails, monitor orders, and validates returns, refunds and replacement to resolve issues and improve customer satisfaction. I am knowledgeable in using Shopify, Slack, Re:Amaze, and Aftership Returns.
• As a Social Media Manager, I edit photos in Adobe Lightroom and Photoshop to make them more appealing, make videos using Adobe Premiere Pro, make announcements, infographics, templates, using Canva, and ensures that the posting schedule was on time.
• As a Photo Editor, I make sure that the quality of the photos meets the criteria of the client. I have experience in shooting and editing weddings, food, clothing brand, birthdays, theme shoots, and many more.
