Dynamic Operations Professional with 7 years of tenure at IGT Solutions, specializing in the travel and e-commerce sector (-----------). Proven expertise transitioning from High-Touch Customer Support and SME to Real-Time Analysis (RTA). Deep technical proficiency in GDS environments, CRM management, and Data Visualization (Looker/Retool). A loyal and resilient specialist committed to streamlining remote workflows, maintaining strict SLAs, and delivering "behind-the-scenes" operational excellence for global clients.
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