Residential Property Manager l Land Sales & Listing Manager

Honed with almost a decade of BPO experience plus Virtual Assistance experience, I have acquired skill sets such as Property Sales and Listing, Property Management, Maintenance Coordination, Customer Service Support, Technical Support, Telemarketing, Proficiency in Microsoft Office Suite, Google Workspace, Email Management, Administrative, and Human Resource Management. I am continually open to learning new skills that would hone me better to help growing businesses achieve its vision and strategic goals.

WORK EXPERIENCE:

Maintenance Coordinator / Association Specialist at TruHaven Homes, LLC: (April 2024 - January 2026)
Provided essential support to the Homeowners Association by managing administrative operations and serving as a liaison between the Property Manager, residents, board members, and vendors. Demonstrated strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting efficient HOA operations and positive community relationships.

General Administrative Support
* Answer incoming calls as available.
* Maintain accurate homeowner files, contracts, communications, forms, and financial records in AppFolio and Google Drive with clear file naming for easy identification.
* Ensure documents follow approved formatting standards.
* Support onboarding and offboarding for all properties.
* Perform other assigned duties. Association Administrative Support
* Coordinate with board members to schedule meetings and notify the Property Manager of any issues.
* Maintain association calendars in AppFolio and Google.
* Prepare and distribute meeting agendas, minutes, and notices in coordination with the Property Manager.
* Distribute meeting materials according to required timelines (30-day notice, 10-day agenda, reminders, and meeting-day links).
* Manage access codes and entry information.
* Coordinate parking violations with the Junior Property Manager. * Forward homeowner inquiries to the Property Manager and distribute community updates.
* Document actions in Annual and BOD Meeting Worksheets. Maintenance Coordination Support
* Monitor work orders and alert the Property Manager if unassigned after 24 hours.
* Respond to emergency maintenance requests and notify appropriate parties.
* Coordinate maintenance scheduling with vendors, board members, and residents.
* Forward approved contracts for e-signature.
* Maintain professionalism, customer service, and ethical standards.
* Assist with maintenance onboarding and offboarding.

Real Estate (Property Manager / Sales & Listing Manager VA)
As an ASSISTANT PROPERTY MANAGER for Prosper Real Estate LLC: (Jan 2023 - June 2024)
-Receives inbound calls from tenants or prospects regarding maintenance, rent collections, lease agreements, property application, showing, move in/outs, disputes, and evictions.
-Make outbound calls to follow up work orders for maintenance/ Transaction Coordination.
-Delegates issues to specific departments.
-Monitor guest card creation and showing schedules.
-Update tenant information in AppFolio.
-Utilizing CINC software for transaction coordination.

As a Part Time SALES & LISTING MANAGER for B&D Land Investments LLC: (2024 - Present)
-Data Analysis: check up on listing analytics to make sure the properties are priced well, listed properly, and everything running smoothly. Make changes or adjustments to listings when the social media views/engagements are low.
-Build listing posts for newly for sale properties and already listed properties in all listing sources.
- Update CRM with new updates and revisions.
- Confirm Due Diligence through the County/City (Zoning, Restrictions, Taxes per year, Land.id Link, Google Maps Link, Coordinates, etc.)
- Make sure all photos, listing descriptions, zoning requirement, etc. are in all the proper places in the CRM.

Telesynergy Corp. (Administrative Personnel / HR Specialist) -----------
-In charge of recruitment and sourcing process.
-Conducts company orientation.
-Assistant to the General Manager and HR Director.
-Handles exit interviews and administrative hearings.
-Send out emails to the Account Managers regarding memorandums.
-Talking to clients about potential hirings.
-Updating time logs and making sure all employee time logs are complete on the cutoff day.
-In charge of employee evaluation.
-Handles employee complaints and grievances.
-Prepare legal documents for notarization and counter affidavit.
-Prepare proposal for settlement on complaints filed to be approved by HR Director and General Manager.
- Working closely with the company Legal Counsel/Attorney for Labor Complaints and NLRC hearings.

Telesynergy Corp. (Sales Account Manager) -----------
-Determines key performance indicators and developing team performance tactics.
-Conduct sales and communication coaching.
-Creates daily sales and agent performance report.

Telesynergy Corp. (Sales Representative) -----------
-Does inbound and outbound calls to the prospect enrollees regarding potential schools.
-Asking qualifying questions to find schools that fits their interests.
-Transfer calls to School Representatives.

For reference, here is the link for my drive that contains my updated CV, work at home setup, and equipment - -----------