Executive Virtual Assistant | Executive Assistant | Operations Coordinator | Shopify

Are you looking for a reliable Executive Virtual Assistant, Executive Assistant, or Operations Coordinator who can keep your business organized, build efficient systems, and support your day-to-day operations?

I bring 12 years of experience in the BPO industry across customer service, operations support, administrative coordination, and process improvement. Since transitioning into the Virtual Assistant industry in 2025, I've specialized in Shopify e-commerce support, executive assistance, operations coordination, SOP creation, and project management.

I enjoy bringing structure to growing businesses by documenting processes, improving workflows, supporting executives, and coordinating teams so business owners can focus on scaling their business.

WHAT I HAVE DONE FOR MY CLIENTS AND EMPLOYERS:

- Built and managed a complete project management system (Linear) from scratch — including structure, SOP workflows, team rollout, and adoption tracking
- Led company-wide tool migrations: Slack to Linear for communications, and Notion to Google Drive for document management
- Owned SOP creation and process documentation across 4 departments: Creative, Customer Service, Logistics, and Operations
- Managed and onboarded a team of 8 with a structured 12-week check-in cadence and performance tracking
- Maintained 95%+ customer satisfaction across multiple e-commerce and customer service roles
- Handled Shopify order management, returns, refunds, escalation handling, and fulfillment coordination end-to-end
- Managed data entry, spreadsheet management (Google Sheets, Excel), and order tracking for wholesale and retail operations

CORE EXPERTISE:

- Executive Virtual Assistant and Administrative Support
- Shopify E-commerce Support and Order Management
- SOP Creation and Process Documentation
- Operations Management and Workflow Optimization
- Project Management (Linear, Notion, Google Drive)
- Team Onboarding and People Coordination
- Customer Service and Escalation Handling
- Data Entry and Spreadsheet Management (Google Sheets, Excel)
- Email Management and Chat Support
- QuickBooks Online — Data Entry, Invoicing, Reporting
- Video Editing and Content Creation (Canva, CapCut)
- Calendar and Appointment Scheduling

TOOLS I USE DAILY:

Shopify, Linear, Notion, Google Workspace, Slack, Salesforce CRM, Microsoft Office, QuickBooks Online, UpPromote, Disputifier, Social Snowball, Canva, CapCut, Botcake, Fireflies, Circleback, Zoom, Google Meet, Claude AI, ChatGpt

CERTIFICATIONS AND TRAINING:

- Virtual Assistance and Freelancing Training — Angel Javier VA Coach
- QuickBooks Online Advanced Training — Freelance Academy
- Shopify Landing Page Builder and Conversion Optimization — Ecommbuddies
- Adobe Premiere Pro Masterclass — Graphics Media Training Philippines

I am a highly organized, detail-oriented Executive Virtual Assistant and Operations Coordinator who takes full ownership of tasks without needing to be micromanaged. I specialize in Shopify e-commerce operations, SOP creation, and executive administrative support — and I bring structure, reliability, and systems thinking to every role I take on.

Whether you need help with Shopify order management, building SOPs and process documentation, onboarding your remote team, managing emails and data entry, or supporting day-to-day operations as a dedicated Executive VA — I am ready to plug in and deliver from day one.

I'm available for full-time remote work (8 hours/day) and flexible with U.S., Australian (AEST), and other international time zones to support global teams

Send me a message and I will respond within 24 hours. Let us build something great together.