Are you looking for an Executive Virtual Assistant who can manage operations, build systems, and keep your business running without constant oversight? With 10+ years of experience in e-commerce support, customer service, SOP creation, and administrative coordination, I help business owners and founders stay focused on growth while I handle the operational details.
I am Jesyl — an Executive Virtual Assistant and Operations Coordinator specializing in Shopify e-commerce support, process documentation, team onboarding, and executive-level administrative support. I am available for full-time remote work and have a proven track record of delivering results across fast-moving e-commerce and operations environments.
WHAT I HAVE DONE FOR MY CLIENTS AND EMPLOYERS:
- Built and managed a complete project management system (Linear) from scratch — including structure, SOP workflows, team rollout, and adoption tracking
- Led company-wide tool migrations: Slack to Linear for communications, and Notion to Google Drive for document management
- Owned SOP creation and process documentation across 4 departments: Creative, Customer Service, Logistics, and Operations
- Managed and onboarded a team of 8 with a structured 12-week check-in cadence and performance tracking
- Maintained 95%+ customer satisfaction across multiple e-commerce and customer service roles
- Handled Shopify order management, returns, refunds, escalation handling, and fulfillment coordination end-to-end
- Managed data entry, spreadsheet management (Google Sheets, Excel), and order tracking for wholesale and retail operations
CORE EXPERTISE:
- Executive Virtual Assistant and Administrative Support
- Shopify E-commerce Support and Order Management
- SOP Creation and Process Documentation
- Operations Management and Workflow Optimization
- Project Management (Linear, Notion, Google Drive)
- Team Onboarding and People Coordination
- Customer Service and Escalation Handling
- Data Entry and Spreadsheet Management (Google Sheets, Excel)
- Email Management and Chat Support
- QuickBooks Online — Data Entry, Invoicing, Reporting
- Video Editing and Content Creation (Canva, CapCut)
- Calendar and Appointment Scheduling
TOOLS I USE DAILY:
Shopify, Linear, Notion, Google Workspace, Slack, Salesforce CRM, Microsoft Office, QuickBooks Online, UpPromote, Disputifier, Social Snowball, Canva, CapCut, Botcake, Fireflies, Circleback, Zoom, Google Meet, Claude AI, ChatGpt
CERTIFICATIONS AND TRAINING:
- Virtual Assistance and Freelancing Training — Angel Javier VA Coach
- QuickBooks Online Advanced Training — Freelance Academy
- Shopify Landing Page Builder and Conversion Optimization — Ecommbuddies
- Adobe Premiere Pro Masterclass — Graphics Media Training Philippines
I am a highly organized, detail-oriented Executive Virtual Assistant and Operations Coordinator who takes full ownership of tasks without needing to be micromanaged. I specialize in Shopify e-commerce operations, SOP creation, and executive administrative support — and I bring structure, reliability, and systems thinking to every role I take on.
Whether you need help with Shopify order management, building SOPs and process documentation, onboarding your remote team, managing emails and data entry, or supporting day-to-day operations as a dedicated Executive VA — I am ready to plug in and deliver from day one.
I am available for full-time remote work (8 hours/day) and am comfortable working West Coast US hours.
Send me a message and I will respond within 24 hours. Let us build something great together.
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