My name is Ricky Bacaron from the Philippines. I am a GoHighLevel and AI Automation Specialist with 2+ year of experience helping clients build and optimize CRM systems, including GoHighLevel, HubSpot, ActiveCampaign, Salesforce, and Pipedrive, focused on lead generation, marketing automation, workflow optimization, and API integrations. I have built automation workflows that connect CRMs, AI tools, and business systems to streamline operations, reduce manual work, and improve customer engagement. These solutions have helped clients achieve measurable results, including 20–40% increase in revenue opportunities, 30–60% reduction in operational costs, and 40–70% improvement in workflow efficiency and response times. My completed client projects can be viewed here: -----------
My automation expertise includes GoHighLevel, Zapier, Make, n8n, HTML, CSS, JavaScript, Python, Supabase, and workflow integrations to build scalable systems, connect APIs, and automate end-to-end business processes across marketing, sales, and operations.
Alongside my automation work, I have 3+ years of experience in customer service and medical scheduling support. As a Medical Scheduler, I managed high-volume appointment scheduling, rescheduling, and cancellations while handling patient intake, insurance verification, and medical record updates using NextGen, EMA (EMR/EHR), Phreesia, and Zoom Phone, ensuring accuracy and HIPAA-compliant operations. I also supported patient communication and coordinated with healthcare teams to maintain efficient scheduling workflows and positive patient experience.
Prior to that, I worked at Teleperformance as an Expedia Customer Service Representative, handling international travel accounts using Sabre GDS, Expedia Partner Tools, Salesforce CRM, Zendesk, Slack, Avaya Softphone Systems, Microsoft Office Suite, Google Workspace, and internal ticketing systems. I assisted customers with flight and hotel bookings, cancellations, refunds, rebookings, and end-to-end travel issue resolution while coordinating with airlines and hotel vendors to ensure smooth travel experiences.
Across all roles, I developed strong expertise in customer journey optimization, systems thinking, and operational efficiency, which directly supports my ability to design scalable automation systems, improve workflows, and enhance business performance through AI-driven solutions.
I am currently open to work for any opportunity that matches my skills and experience in GoHighLevel automation, AI workflow development, CRM management, customer service, and medical scheduling support.
