• Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
• Provided assistance to customers in order to complete financial transactions accurately and efficiently
• Responsible for keeping accurate accounting of all deposits and withdrawals transactions in order to avoid financial discrepancies.
• Reviews all pertinent documents on the contract and ensure that all the information is accurate and complete.
• Process and analyze transactions in line with the standards set by the business unit.
