Customer Service Specialist | Logistics & Fulfillment Coordinator | Virtual Assistant
Hi! I’m a dedicated, results-driven, and highly adaptive Virtual Assistant based in the Philippines. I specialize in delivering top-tier Customer Service and managing seamless Logistics and Order Fulfillment workflows, ensuring maximum customer satisfaction and efficient supply chain operations.
Core Expertise & What I Can Offer:
Customer Service Excellence: Experienced in handling inbound/outbound inquiries, resolving escalations, and maintaining high satisfaction scores. Confident in building rapport and managing customer communications across phone, email, and live chat.
Logistics & Order Fulfillment Coordination: Skilled in tracking shipments, verifying orders, managing delivery schedules, and coordinating between suppliers, couriers, and customers to ensure on-time fulfillment.
CRM & Systems Proficient: Adept at using GoHighLevel, ReadyMode, and other advanced CRMs or order management tools to track customer pipelines, update inventory status, and maintain clean database records.
Cold Calling & Appointment Setting: Confident in outbound calling using high-volume dialers like JustCall, PhoneBurner, ViciDial, and ReadyMode to qualify leads and schedule appointments.
Real Estate Support: Solid background in using Land ID and Google Maps for property lookups, zoning research, and data verification.
Social Media Management & Admin Support: Efficient handling of content planning/scheduling, email and calendar management, data entry, and business research.
