Customer Service|Maintenance Coordinator|Virtual Assistant

I have over a decade of professional experience, including eight years in the BPO industry supporting multinational clients across North America in various roles such as Customer Service Representative, Technical Support, Senior Specialist, Business Process Lead - Quality Assurance, and Virtual Assistant.My BPO experience involved handling customer inquiries, resolving technical issues, managing escalations, and ensuring quality assurance for phone, email, and chat support. I have worked with industries such as telecommunications, e-commerce, and healthcare, assisting both individual consumers and corporate clients. As a Senior Specialist and Business Process Lead - Quality Assurance, I conducted audits, provided coaching, facilitated client calibrations, and ensured compliance with service standards.Additionally, I have Virtual Assistant experience as a Maintenance Coordinator for a real estate maintenance company, where I managed work orders, coordinated with vendors and tenants, and ensured timely issue resolution.Beyond my BPO background, I also have experience in the hospitality industry, where I developed strong administrative, customer service, and operational skills.My diverse background has equipped me with excellent problem-solving skills, attention to detail, adaptability, and a strong commitment to delivering high-quality service.