Results-driven Production Support Engineer with 3 years of experience in IT operations, cloud systems, and enterprise production support. Skilled in AWS, Linux administration, SQL, ETL processes, and monitoring tools to ensure system stability, performance, and high availability. Experienced in troubleshooting critical production incidents, performing root cause analysis, and supporting deployment and release activities while consistently meeting SLA targets. Adept at proactive monitoring, incident management, and collaborating with development and DevOps teams to improve operational efficiency, system reliability, and response times.
