I’m a dependable and proactive freelancer who focuses on delivering accurate work, clear communication, and consistent support. I aim to build long-term partnerships by helping businesses stay organized, respond to customers efficiently, and improve their overall operations.
With over 3 years of experience in eCommerce and customer support, I’ve assisted businesses in managing online stores, handling day-to-day tasks, and providing positive customer experiences. I’m detail-oriented, resourceful, and always willing to learn new tools and processes to better support my clients’ growth.
What I Can Help You With:
Customer Support (Email & Chat)
• Responding to inquiries, order concerns, and general support tickets
• Handling refunds, cancellations, and basic troubleshooting
• Maintaining a consistent, professional brand voice
eCommerce Support
• Order processing and tracking
• Shopify store assistance (products, basic updates)
• Customer follow-ups and issue resolution
Admin & VA Tasks
• Inbox and ticket management
• Data entry and documentation
• Task coordination using project management tools
Tools I Use:
Zendesk • Shopify • ClickUp • HubSpot • GSuite • Zoom • Dialpad • Slack • Trello • NotionSalesforce • Shopify • Airtable • Chatgpt • Gemini • Grammarly • Canva • Capcut • Loom • Microsoft 365: Word, Excel, PowerPoint, Teams, Outlook • Klaviyo
Why Clients Work With Me:
Clear, prompt, and professional communication
Organized and detail-oriented approach to daily tasks
Fast turnaround on customer inquiries and admin work
Reliable support you can count on long-term
Focused on improving customer experience and reducing workload
If you’re looking for someone who can take customer support off your plate and help you stay organized, send me a message and let's discuss your business.
