Hi, I'm Arvin from the Philippines. I'm a reliable and experienced Virtual Assistant for short-term rentals and hotel bookings. With 2+ years experience supporting businesses and property owners manage their day-to-day operations of short-term rental properties, coordinate guest communications, conduct property inspections and quality assurance check, resolve & monitor claims and management, support our on-the-ground team, handle guest issues and provide prompt resolutions, and ensure guests have a seamless, 5-star experience from booking to checkout.
Tasks I can help you with:
Airbnb property management
Short-term rental property management
VRBO property management
Airbnb and ----------- management
Guest check-in / check-out coordination
Airbn case management
Guest communication management
Calendar & availability management
Guest dispute resolution management
Maintenance dispatch coordination
Housekeeping scheduling support
Reservation & booking management
Reservation modification handling
Incident & damage report handling
Coordinate cleaning schedules based on guest check-in & check-out times
Handle guest complaints and issues professionally
Monitor booking calendars and adjust pricing/availability
Maintain accurate records of guest interactions
Maintain spreadsheets and CRM updates
Coordinate with property managers/owners
Respond to guest enquiries before, during, and after their stay
Follow up with leads and schedule property viewings
Organise and oversee cleaners, maintenance, and property readiness
Keep listings up to date (pricing, availability, and property information)
Screen applicants and organize tenant information
Request reviews and follow up on guest feedback
Manage reservations, cancellations, and modifications
Manage rebooking requests
Identify and track repair needs across all properties
Ensure cleaners are properly briefed on property standards and guest expectations
Tools I'm proficient at:
Notion, Asana, Trello, Canva, CapCut, Adobe Photoshop, Slack, Zoom, Ring Central, Spruce, Microsoft Teams, Whatsapp, Avaya, Nexidia, Qualtrics, NGT, Nova, Aloware, Iset, Icue, Wellcare, Care Connects, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Grammarly, Citrix, NICE, Qualtrics, Genesys, ChatGPT, Google Gemini, Claude AI
Why work with me this year:
With prior experience in hospitality, STR, and customer service
Highly organized, responsive, and customer-focused
Strong English communication skills (written and verbal)
With excellent organisational and time management abilities
Able to work independently and problem-solve efficiently
With strong problem-solving ability and attention to detail
Able to handle high-pressure situations with professionalism and efficiency
Comfortable using tools like Airbnb, VRBO, Google Workspace, and CRM systems
With reliable high-speed internet, noise canceling headset & quiet workspace
Customer Service, Short Term Rentals, Airbnb, Vrbo, Email Management, Executive Assistance, Management, English Speaking, Technology Proficiency, Hotel Booking, Property Management, Conflict resolution, Multitasking, Business Management, Scheduling, Communication, Customer Relationship Management, Customer Support, Office and Administration, CRM, Attention to Detail, Sales
Verified
