A dedicated Virtual Assistant specializing in Healthcare Patient Intake, Appointment Setting, Insurance Verification, DME processing, and Data Entry.
"PROFESSIONAL EXPERIENCE"
Completed an extensive Virtual Assistant specializing in Healthcare Patient Intake, Appointment Setting, Insurance Verification & Prior Authorization as well as Durable Medical Equipment processing utilizing EHR tools namely: AthenaOne, Brightree, eCW & DrChrono where I gained experience in the following:
• Experienced in Medicaid and Medicare procedures
• Facilitate the processing of Durable Medical Equipment prescribed by providers to designated suppliers
• Provide timely reminders to patients regarding their status, appointment dates, annual visits, or follow-ups
• Efficiently schedule appointments at times convenient for patients, proficient in using Athena One
• Notify patients via text message once their orders have been dispatched
• Handle claims processing and address denials promptly to optimize reimbursement
• Execute responsibilities with professionalism and adherence to timelines
• Conduct insurance verification, authorization, and appeals
• Analyze Explanation of Benefits (EOBs) and remittance advice
• Follow up on unpaid claims with relevant parties or owners
• Assist patients with inquiries related to benefits, payments, and eligibility
• Ensure accuracy and currency of patients' medical information
• Conduct Medicare and medical reviews
SERVICE ADVISOR/ APPOINTMENT SETTER/ INSURANCE COORDINATOR/ DATA ENTRY
Fast Autoworld Philippines Corporation l May 2017 - February 2024
-Scheduled service appointments efficiently, maximizing workshop utilization and enhancing customer satisfaction.
-Utilized CRM systems to record customer interactions, service history, and feedback for continuous improvement.
-Updated in-house systems with relevant servicing information for accurate, current customer records.
-Negotiated with suppliers and parts department to secure timely delivery of necessary components.
-Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
-Registered new vehicles and set up service reminders to encourage customer loyalty.
-Processed reservations on internal booking system for accurate recordkeeping.
-Built exceptional customer satisfaction by delivering friendly service.
-Chased overdue payments and distributed invoices for up-to-date accounting.
-Achieved company targets by implementing successful sales strategies.
-Exhibited first class customer follow-up support for enhanced service.
-Resolved customer issues and complaints with quick-thinking problem-solving.
Cold called customers to build lead database.
-Explained amount for expected services and provided detailed answers to customer questions.
-Managed comprehensive claim investigations, including assessment of damage and liaising with adjusters for accurate evaluations.
-Coordinated timely processing of insurance claims, facilitating smooth communication between policyholders and insurers.
-Negotiated settlements with claimants, demonstrating strong negotiation skills to reach fair resolutions.
"TRAINING AND CERTIFICATES"
-Virtual Assistant Training
-HIPAA Training (Health Insurance Portability and Accountability Act)
-Healthcare Data Cybersecurity Training
-Pro Active Customer Handling
-Typing Certificate in ----------- 49wpm and 97.2?curacy
-English Certificate in EF SET result C1 Advanced
"WORK ENVIRONMENT"
- Dedicated workstation free from distraction or background noises.
"MAIN EQUIPMENTS"
-Windows 11 Pro Laptop with an i5 processor
- ISP providing more than 100mbps high-speed internet service connection.
- Noise-cancellation headset.
"BACK-UP EQUIPMENTS"
- Windows 11 Pro laptop with an i5 processor.
- Prepaid ISP.
