I’m a results-driven customer service professional with over 10 years of experience handling US-based accounts in healthcare, property management, and sales. I specialize in delivering excellent customer support across phone, email, and chat while maintaining high satisfaction scores (CSAT 4.5+).
I’ve handled a wide range of tasks including billing, claims, benefits verification, lease inquiries, collections, and account management. I’m also experienced in upselling services, enrolling customers in Auto-Pay, and helping improve revenue while reducing delinquency.
I’m comfortable using different tools and CRM systems such as Salesforce, RingCentral, StorEDGE, and other virtual platforms. I always make sure my work is accurate (99%+), well-documented, and completed on time.
I also have leadership experience as a Flex Supervisor, where I coached agents, handled escalations, and helped improve team performance.
I’m reliable, detail-oriented, and easy to work with. I can quickly adapt to new systems and processes, and I always aim to provide a smooth and professional customer experience.
If you’re looking for someone who can handle customers, solve problems, and add value to your business, I’d be happy to help.
Verified
