Primary Owner for Systems Engineering Infrastructure & Datacenters for USA,
Jamaica, Honduras, Philippines. Secondary owner for Systems Infrastructure
& Datacenters for India, South Africa, Malaysia, Sri-lanka & Australia.
Delivering global support through a global team of 4 Managers , 24 SME
(L3/4) Lead Engineers & Indirectly Managing a pool of 48 Resources for
different projects and implementation across the globe.
Below are the primarily handle BAU and Projects related by my department to
name a few.
Messaging
Office 365 Messaging
SharePoint
MS Teams
Office 365 Application and AI integrations
Virtualization Environment
VMware
Nutanix
Hyper V
XenServer
Microsoft Windows server Support
Wintel Support for over 2000 servers ( 2012, 2016 , 2019 & 2022 OS)
BigFix Patch Management
End to End Server patch management
Centralize Windows Imaging Solution
Enterprise Storage Solution
Dell EMC Unity Storage
Dell EMC SAN Storage
Dell EMC Power Store
Hitachi Advance Storage
NetApp NAS Storage
Cloud Infrastructure
Azure
AWS
GCP
VDI Environment
Citrix VDI Cloud Environment hosting 2000 Remote users
Citrix On Prem Environment Hosting 1400 Remote users
Citrix Hybrid Environment Hosting 1300 Remote Users
Backup Infrastructure
Veeam Enterprise Backup with Hybrid Cloud Archival
Commvault Enterprise Backup with Tape Archival
Hardware Infrastructure Management
Dell Server
Dell Blade
Dell VXrail
HP Servers
Hitachi Servers
CISCO UCS Blade
IT Governance:
Periodic Review of SOP and Implementation Guidelines
Biweekly Achievement Miles stone for key performance initiatives
Gap help review session understanding challenges and determining
solutions as a team.
Biweekly Departmental review on infrastructure performance identifying
key goals of each department ensuring team and infrastructure has
enough bandwidth.
Security posture review and process development deep dive on Infosec,
SOC, NOC and Infrastructure main focus of delivering a secure
environment for all stakeholders.
Lead technology planning and solutioning session with multiple departments
ensuring that solutions and projects are within budget and are planned
accordingly.
Handles Budget Planning and Consumption for Capex & Opex.
Personally Delivered Global Projects:
Datacenter Migration for Colo Site.
Personally Handled Project Planning and Physical & Logical Migration of
Both Network, Server & virtualization infrastructure for our Primary
Datacenter. I Traveled to USA for this project to ensure that all
components are migrated from Old to new datacenter without downtime
and ensuring that Business continues without interruption.
Global Server and Endpoint Standardization
Spear head the redesign of Global Server Implementation and
Standardized this with 2 Platform ensuring that we are not
Overengineering the solution and everything is up to date.
Redesign Included Domain Controller Version upgrade and Domain
Functional Level Upgrade from 2008 to 2016
Solution Consolidation and Datacenter Footprint Reduction.
Full migration of 280 EOL/EOS Servers to New Hardware including OS
Infra Security 0365 Global Licensing Standardization and calibration.
$3.8 Million Hardware Refresh project covering all datacenters in India,
Philippines, Australia, Honduras, Jamaica, USA, South Africa and Malaysia
Opex Cost Efficiency and Enabling My Department to be a Revenue
Generating Cost Center.
Delivered Hybrid Citrix Solution Lowering Opex Cost by $1,050,000 per
year.
Driving New business with Cost Charging on Citrix environment to turn
Operating Cost to Revenue Income with this solution.
Information Security Governance
Aligns Audit Goals and Scope for PCI DSS , ISO , SOC2, GLBA, ISAE &
Internal Audits.
Facilitates Third party Deep dive to Privilege access management solution
and Cloud Posture Security Compliance.
