I help small e-commerce and online businesses manage customer support operations through organized email and chat support, helpdesk management, and customer issue resolution.
I focus on handling customer inquiries clearly and professionally, tracking orders, managing support tickets, and helping customers receive accurate updates and assistance. I also provide basic Level 1 technical support and help maintain smooth communication between the business and its customers.
I use tools such as Google Workspace, Trello, Notion, Slack, Gmail, Meta Business Suite, Canva, Microsoft Office Tools, and Publer to stay organized and support daily operations efficiently.
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