Hi! I'm Julie Twen Racho, a dedicated Customer Support Specialist with hands-on experience providing email support for a U.S.-based e-commerce company.
I specialize in delivering excellent customer service through email by resolving order concerns, processing refunds and replacements, managing subscriptions, handling shipping and delivery issues, and ensuring every customer receives a positive experience. I have experience using Shopify, Gorgias, Slack, and Google Workspace to efficiently manage customer inquiries and collaborate with remote teams.
Before transitioning to remote customer support, I spent over eight years as a Credit and Collection Manager, where I developed strong communication, problem-solving, organization, and customer relationship skills.
I enjoy helping customers, learning new systems, and finding practical solutions. I'm reliable, detail-oriented, quick to learn, and comfortable working independently in a remote environment while meeting deadlines and maintaining high-quality work.
I'm currently looking for a long-term opportunity where I can contribute my customer support experience, grow professionally, and become a valuable member of your team.
Thank you for visiting my profile. I look forward to working with you!
