Hello! I’m -----------, an experienced IT professional with over 11 years of expertise in delivering reliable technical support and exceptional customer service. I had the privilege of working for a leading electronics retailer in the Middle East as an authorized service provider for global brands, where I built a strong reputation for effective, customer-focused service with near-zero complaints. In addition to my technical skills, I have successfully trained new technicians to uphold high standards of customer care, showcasing my leadership and dedication. As a lifelong learner, I am committed to continuously improving my skills. If given the opportunity to work with a company that values my contributions, I will not only meet expectations but strive to exceed them. I am eager to tackle challenges that others may shy away from and am dedicated to personal and professional development.
Soft Skills:
Team Management and Leadership
Business Management and Customer Service
Communication
Delegation
Decision-Making and Problem-Solving
Empathy and Emotional Intelligence
Case and Technical Documentation and Reporting
Negotiations
Worked with Authorized Service Provider:
Apple Products: Computers, iPhones, iPads, iTunes, and iCloud
HP: Computers, Tablets, and Printers
Acer: Computers
Asus: Computers
Dell: Computers
Lenovo: Computers and Tablets
Samsung: Laptops, Mobiles, and Tablets
LG: Mobiles
BlackBerry: Mobiles
Software and Tools Supported:
Norton Antivirus Products
F-Secure Antivirus Products
BitDefender Antivirus Products
Google Workspace
Microsoft Office Products (Office 365)
Microsoft Outlook Enterprise
Windows 7, 8.1, 10, and 11
Windows Server 2019
Apple Mac OS
Apple iOS
Amazon SellerAMP
Amazon Keepa
Oracle Siebel CRM
Samsung GSPN
Apple GSX
Active Directory
ChatGPT OpenAI
Installation, Activation, Troubleshooting, Repair and Support:
Desktop, laptop, printer, mobile phone, Tablet and iPads
Access point, LAN, CCTV, Access Point, Router and IoT Devices
Windows 7, 8, 10 and 11
Apple Computers and Devices
MS Office (O365)
Microsoft Outlook Enterprise (Email Management)
Data Backup and Recovery
Social media account setup, troubleshooting, and support
Printer sharing, troubleshooting, and support
POS installation, troubleshooting, repair and support
Honeywell handheld mobile computer troubleshooting and support.
Hardware and Software Troubleshooting and Repairs
Qualification Highlights:
Member of the Saudi Council of Engineers Specialization: Computer Technician (with certificate)
Apple Certified iOS Technician (with certificate)
Apple Certified Macintosh Technician (with certificate)
Lenovo Technical Learning Course 2021 (Acquired 10 Certs from Lenovo)
Customer Service for Service Technicians (RWSW101)
Operating System Recovery (RWSW207),
Idea Products Overview (RWSW104),
Customer Experience for Servicers (RWSW105),
Handling Difficult Customers (RWSW102),
Problem Determination (RWSW201),
Lenovo Resources (RWSW202),
PC Basics (RWSW203),
Lenovo Service (RWSW20)
CompTIA A+ (-----------and-----------)
Short Courses Completed:
Amazon Mastery Virtual Assistant Masterclass (1-on-1 course)
Amazon Outsource Central UK Product Research
Call Center Training Program (Talent Avenue PH)
General Virtual Assistant Training
Close Circuit TV (CCTV) Course (with certificate)
Computer Networking Course Net1 (with certificate)
Google Workspace
Lean Six Sigma white belt certified
Cisco Networking Academy
Computer Hardware Basics
Networking Basics
Operating Systems Basics
Network Technician
Norton Product Learning
Systems Administration: “Active Directory” ?Customer Service Training for Customers FIRST
G.U.E.S.T Training Course of Customer Service Workshop
Verified
