I have 1 year and 7 months of experience working as a customer service representative, It was a Financial account, Mortgage account is about loan, insurances and taxes of the customers. where I honed my skills in helping customers with their needs, concerns, and questions.
Here are some of my best skills and qualities:
I have excellent communication skills, I am a great listener and I have a knack for understanding customers' needs. and also I am a problem-solving abilities,
I'm able to think on my feet and find creative solutions to problems. I'm also comfortable navigating multiple systems and databases to find the right information to help customers. I understand the importance of accuracy and ensuring that all customer information and requests are handled correctly. I'm always looking for ways to improve my skills and knowledge. I'm excited to bring my expertise and passion for customer service to any role I take on. I know BPO industry is different to Virtual Assistant but I'm willing to learn more about the industry.
