Senior Virtual Assistant with 10+ years of remote experience supporting U.S.-based businesses across operations, customer support, and administrative coordination. Known for calm, professional communication, strong follow-through, and keeping workflows organized and on schedule.
I have extensive experience managing teams, supporting onboarding and billing workflows, and handling day-to-day operations across both customer-facing and backend functions. I am highly comfortable improving tracking and reporting systems using Microsoft 365 and Google Workspace, including workflow automation with Microsoft Forms and Power Automate, and structured reporting in Excel and Google Sheets.
Core Strengths
Operations support, documentation, and process follow-through
Customer support, issue resolution, and professional client communication
Team supervision, coaching, and performance tracking
CRM management (Vtiger, Zoho CRM) and billing support (Zoho Billing)
Reporting dashboards and trackers (Excel, Google Sheets)
Workflow automation (Power Automate, Zapier, Make)
U.S. citizen based in the Philippines. Open to long-term support roles where I can help businesses run smoothly, support customers effectively, and keep operations organized and under control.
