I am an experienced IT Support helpdesk agent, I've been with the BPO Industry for 6 years, dealing, resolving issues and concerns such as Internet connection, routers, laptops, cable boxes. Provided assistance to users with vpn, password, outlook,logistics applications issue for a Bottler company. Creating High priority tickets for major issues using ticketing system using ITIL based ticketing -----------rved as a Point of contact for colleague inquiries and questions about plant warehouse outages. For all the skills and experiences that I obtained, I never stopped on improving. I always challenged my self to do better, and accept any negative or constructive criticism from anyone.
