Virtual Assistant | Customer Support Specialist
I am a customer support professional with nearly 3 years of experience in the BPO industry, specializing in non-voice customer service and live chat support. I started as a Sales Agent handling customer inquiries through chat and was later promoted to Team Leader, where I supervised agents, monitored performance, and ensured high-quality customer service.
My experience has helped me develop strong skills in communication, problem-solving, multitasking, and customer relationship management.
I can assist businesses with:
*Live chat and email customer support
* Customer inquiry handling and issue resolution
* Data entry and online research
* Administrative support
* CRM and ticket management
* Order tracking and customer follow-ups
As a former Team Leader, I understand the importance of efficiency, reliability, and maintaining excellent customer experience. I am highly organized, detail-oriented, and committed to helping businesses run smoothly.
I look forward to supporting businesses that value professionalism, quality work, and dependable support.
