Dedicated and detail-oriented Guest Services Specialist with over four years of experience in hospitality, short-term rentals, and customer relations. Skilled in handling reservations, managing guest inquiries, and ensuring top-tier guest satisfaction across multiple online travel platforms. Adept at using property management systems like Resly, Airbnb, and Webbooks tostreamline operations and enhance guest experiences. Proven ability to resolve issues efficiently, coordinate with housekeeping and maintenance teams, and maintain high standards of customer service.
