ACCOUNT SPECIALIST
On 2021, I was hired as a telephone banker in a very well known company in the USA for almost 2 years. We handled from 80-100 calls a day. We processed payments via checking account, handled credit card disputes, process card replacement, report fraudulent charges, activate digital wallet and also assisted customers with their online banking.
CUSTOMER SERVICE CONSULTANT
On August 3, 2015-February 3,2021, I got hired as a consumer consultant at Telstra International Philippines Incorporated for almost 6 years. I have taken on various roles from billing, service inbound support, Moves Case Management, Quality Assurance and Complaints Management. Through the different roles I have had, this has broadened my skills in customer service on 3 different platforms as well, messaging, calls and emails.
From my vast experienced in several fields, I have become quick-to-learn and resilient to different roles and tasks.
Tools used:
*CRM
*Zoiper
*Salesforce
*Ring Central
*Slack
*Trello
Why should you hire me?
*Excellent in Communication Skills
*Can work under pressure
*Proficient with working through phone and emails
*Can work with very minimal supervision
*Good time management and very flexible with scheduled and different shifts given
*Committed, hardworking and with sense of professionalism
*Highly versatile to people and adjust easily to situation
