I am an experienced IT professional with expertise in providing L2 & L3 support for Microsoft 365 Exchange, SharePoint Online, MS Teams, and other M365 products, uses PowerShell to create, delete, and modify tasks and am adept at checking access issues on both On-premise AD and Azure AD, including OU, custom attributes, and external user domain and access concerns.I am highly skilled in using ServiceNow ticketing tool to perform I----------- and Service requests and investigate Proofpoint for any email i-----------. I am known for my excellent communication skills and ability to escalate issues to Microsoft Representatives for Priority escalations from triage to closure, as needed.
I am passionate about customer service and have a proven track record of responding to customer/employee queries and identifying computer problems to provide solutions. I am highly organized and maintain accurate records of customer/employee queries through email or ticketing system using ServiceNow Ticketing tool.
I have a keen eye for analyzing call logs to identify common trends and underlying problems and have the ability to provide customers with solutions through information gathering, analytical, remote troubleshooting, and problem research. I also work closely with other 3rd party vendors to address customer/employees
