Proactive Admin VA & Customer Service Pro with 5+ years of experience in email, chat, and phone support, order management, dispute resolution, and customer retention.
Proven track record of:
- 100% Productivity Rate - Completed the required task per day as requested by client as Admin.
- 90% Customer Satisfaction – Resolved thousands of customer inquiries, disputes, and escalations. - 85% First-Contact Resolution – Quickly addressed concerns across multiple eCommerce platforms.
- 32% Retention Rate – Prevented cancellations and optimized customer lifetime value.
- 15% Revenue Growth – Boosted AOV (Average Order Value) and repeat purchases through upselling and strategic customer engagement.
Tech-savvy and highly adaptable to CRM, ticketing systems, and AI-powered support tools. Adept at building customer loyalty, streamlining operations, and enhancing user experience in fast-paced eCommerce businesses.
CORE SKILLS & EXPERTISE?
- Customer Service & Retention (Email, Chat, Phone)
- Order Processing & Refund Handling
- Dispute & Chargeback Resolution
- CRM & E-commerce Tools (Shopify, Amazon Seller Central, Gorgias, Zendesk, GHL)
- Virtual Assistance & Admin Support
- Upselling & Revenue Growth Strategies
- Google Suite & Microsoft Office
- AI & Automation (ChatGPT, Productivity Bots)
WORK EXPERIENCE
Admin VA for Automative Car (Remote)
Overview: Exceed acquisition targets by closing 60 vehicle purchases monthly through strategic lead management. Convert 100–300 inbound calls and 200–300 email leads monthly by leveraging persuasive value propositions. Consistently maximize conversion rates for distressed and used vehicles by streamlining the closing process and securing high-volume inventory growth. Handled appointment schedule and client & driver communication.
E-Commerce Customer Service Specialist (Remote)
Overview: Delivered 90% customer satisfaction by resolving returns, refunds, and order concerns within 6 hours. - Mitigated chargebacks and disputes, increasing win rates and safeguarding revenue. - Managed high-volume inquiries via email and chat, ensuring a seamless shopping experience.
eCommerce Customer Service Expert
Overview: Boosted Average Order Value by 20% while maintaining 90% CSAT, managing refunds, disputes, and multi-platform support. Achieved 100% productivity in email/chat, resolved returns, and secured revenue through chargeback mitigation, driving 10 positive NPS ratings.
Seasonal Technical Support Specialist
Overview: Successfully resolved over 400+ technical issues per month with an 85% resolution rate, providing exceptional virtual support to students, teachers, and parents for enrollment system inquiries. Proven ability to troubleshoot efficiently, streamline processes, and enhance customer satisfaction. Adept at handling high-volume support requests in fast-paced environments, ensuring seamless user experiences through clear communication and problem-solving.
Business Retention Specialist
Overview: Increased client retention by 32% monthly by optimizing Google listings, managing administrative tasks, and enhancing online presence—reducing cancellations and improving customer loyalty.
Senior Client Retention Strategist Overview: Prevented 32% of customer cancellations through proactive retention strategies, upselling, and personalized solutions while resolving payment and security issues with an 85% resolution rate in 540 seconds per case, ensuring seamless transactions, customer satisfaction, and long-term brand loyalty.
TOOLS & SOFTWARE EXPERTISE
- CRM & E-commerce Platforms: Shopify, Amazon Seller Central, Gorgias, Zendesk, Pipedrive, WooCommerce, Salesforce, Freshdesk, Loop, Bitrix, Checkout Champ, HubSpot.
- Communication & Productivity: Google Workspace, Microsoft Office, Calendly, Zoom, -----------, Skype.
- Customer Support & AI Tools, Avaya, JIRA, Bitrix24m ChatGPT, Loop.
- Design & Content Creation: Canva, CapCut, Adobe Acrobat
EDUCATION & CERTIFICATIONS
- Bachelor of Science in Psychology: New Era University (2021 – 2026)
- Shopify eCommerce Masterclass – Udemy (2024)
- Virtual Assistant Certification – University of Virginia (2020)
AWARDS & RECOGNITION
- Excellence in Performance – Top Agent of the Year (2022)
- #1 Global Performer – VXI Global Holdings
WHY HIRE ME?
- Fast, Reliable & Detail-Oriented – I respond to customer concerns in real-time, ensuring high retention & satisfaction.
- Proactive Problem Solver – I anticipate customer needs and provide solutions that drive revenue growth.
- Tech-Savvy & Adaptive – I thrive in eCommerce, AI automation, and CRM-based customer service environments.
- Results-Driven – My track record proves my ability to increase retention, optimize operations, and boost sales.
Let’s take your business to the next level with exceptional customer service & admin assistance!
Message me today – I’m ready to start immediately!
