Hi, I’m Ana. I have over three years of experience in the BPO industry, I have developed strong expertise in handling high-volume inbound calls, resolving billing and technical concerns, and delivering excellent customer experiences.
In my current role at TELUS, I manage customer inquiries related to account updates, service issues, and billing concerns while consistently meeting key performance indicators such as Average Handle Time and Customer Satisfaction scores. Previously at SITEL, I supported customers through phone and email channels, ensuring accurate account processing and timely issue resolution. These experiences have strengthened my communication skills, attention to detail, and ability to remain composed under pressure.
I am highly adaptable and comfortable working in both office-based and remote environments. I am confident that my customer-focused mindset, problem-solving abilities, and commitment to performance excellence would make me a valuable addition to your team.
