IT problems slowing your team down? I’ll help you get them resolved.
Tickets piling up? Network alerts? Devices offline? Connectivity issues? Remote users having problems?
I provide Tier 2 IT support for MSPs and growing businesses**, helping troubleshoot network, endpoint, and infrastructure issues so your team can stay focused on the business instead of chasing technical problems.
I have 5+ years of IT support experience, with my current work focused on MSP environments, network troubleshooting, Back of House systems, endpoint support, monitoring, and CCTV systems across hospitality and business environments.
What I Can Help With
Tier 2 IT & MSP Support
Ticket triage, troubleshooting, escalation, and resolution
Client communication and technical follow-ups
Remote troubleshooting and support
Network monitoring and alert response
Endpoint monitoring and management
Documentation, case notes, and SOP updates
Network & Connectivity
Wired and wireless network troubleshooting
DNS, DHCP, IP addressing, and connectivity issues
Router, firewall, switch, and access point troubleshooting
Internet and ISP outage troubleshooting
VLAN and network connectivity issues
Network monitoring and escalation
Endpoint & Device Support
Windows PC and laptop troubleshooting
Slow performance, crashes, and connectivity issues
Printer setup and troubleshooting
OS installation, reimaging, and configuration
Software and application installation
Remote device management using RMM tools
PC replacement and deployment
Hospitality / Back of House Systems
Hotel Back of House network environments
PMS and business-critical systems
POS and payment-related connectivity
Front desk and office devices
Access points, switches, and other network equipment
CCTV and NVR troubleshooting
Remote troubleshooting and coordination with onsite technicians
Tools & Technologies
RMM & Monitoring:
NinjaOne
PRTG
Networking:
Aruba
Ruckus
Cisco
pfSense
Network switches, routers, firewalls, and access points
Ticketing & Support:
Salesforce
Field Nation
Freshdesk
Zendesk
Remote support tools
Field technician dispatch coordination
Microsoft / Endpoint:
Windows
Microsoft 365
Microsoft Intune
Client Communication
Technical problems are already frustrating. My job is to make the support process easier.
I provide:
Clear and simple client updates
Professional outbound calls and follow-ups
Easy-to-understand troubleshooting instructions
Accurate technical documentation
Calm and solution-focused communication
Coordination between clients, MSP teams, vendors, and onsite technicians
What You Get
Less downtime. Faster troubleshooting. Clear communication.
Instead of simply closing tickets, I focus on understanding the issue, troubleshooting the root cause, documenting what was done, and making sure the client knows what happens next.
If you need someone who can take ownership of Tier 2 support, troubleshoot network and endpoint issues, monitor infrastructure, communicate with clients, and coordinate onsite technical work, I’d be happy to help.
Send me a message and tell me what’s currently slowing down your IT operations.
