I'm a Virtual Assistant with almost 3 years of experience supporting US and Australian businesses in customer support and admin operations.
For the past several months, I've handled Shopify customer support for a US-based fashion & apparel eCommerce store — resolving 60-90 tickets daily through Freshdesk, covering order status, shipping, returns, exchanges, refunds, and cancellations.
I also bring solid admin experience: inbox and calendar management, data entry, file organization, and client communication using Google Workspace, Trello, and Slack.
I'm detail-oriented, empathetic with customers, and comfortable working independently in fast-paced support queues.
Available for full-time or part-time roles.
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